SHOP POLICIES AND ORDER INFO

Order Fullfillment

I want you to have a pleasant transaction and experience. I respond promptly to all correspondence.


  • I personally select and carefully inspect all items in my store.
  • Vinyl should be received clean and in condition described.
  • I do not use stock photography. Item pictured is item you will receive unless stated otherwise. 
  • I will play/test grade any title by request. Request must be submitted before purchase. 

Shipping

I AM REQUIRED TO SHIP TO BUYERS ADDRESS ON FILE - BE SURE YOUR ADDRESS IS CORRECT BEFORE ORDERING.


I ship via USPS. FLAT RATE SHIPPING ON ALL US ORDERS. If you’d prefer another shipping method, contact me BEFORE purchase. 

  • Orders shipped within 24-48 hours of cleared payment with tracking provided.
  • Records ship in sturdy cardboard industry standard vinyl mailers with cardboard packing.
  • International Shipping not available at this time.  

Refunds, Returns & Store Credit

UNHAPPY WITH PURCHASE? 

Please contact me.

  • All requests must be made within 3 days of order delivery date (as stated by tracking). 
  • Please save packaging regardless of condition.
  • Buyer must submit photos of item(s) as well as packaging if damaged or missing items.
  • Refunds for RETURNED items, can only be issued after I have received the returned item. Item must be shipped with tracking within 7 days of delivery.
  • Shipping costs refundable if returned due to seller error. 

Payment

I have no access to your payment account details as a payment processor  manages the your order, depending on the method you choose. Orders shipped within 1-2 business days of receiving cleared payment. 


CANCELLED ORDERS 

A request to cancel your order can be processed ONLY if the item has not been shipped, after payment is clear. Most orders are shipped within 24 hours. 

BEFORE YOU BUY

  • All records are visually graded and many are play graded also. Major flaws not easily seen in listing photos will be noted in listing. 
  • Because records are decades old, I cannot guarantee that SEALED vinyl is free from factory imperfections or light warping.
  • Colors cannot always be guaranteed 100% accurate due to different monitor settings/calibrations.
  •  No guarantee that inner sleeves are original or in perfect condition. I will note if a new, vintage or original inner sleeve is present. 

Contact Retro Regroove

Have feedback, questions or concerns? Want to create a Custom Order? Need help looking for a particular title? We look forward to helping you. 


Contact us by clicking the button below. 

Tell Me Somethin' Good